FAQ

How do I track my order?

You can track your order using our Track Your Order page. Simply enter your tracking number to get the latest updates on your shipment's status.

What payment methods do you accept?

We accept:
✔ VISA
✔ Mastercard
✔ American Express (AMEX)
✔ Apple Pay
✔ Google Pay
✔ PayPal

🚫 We do not accept personal checks, money orders, debit card payments, or cash on delivery.

How secure is my online order?

🔒 Your purchase is protected! When you enter your credit card details, they are processed through an SSL-encrypted secure web page. Your data is then securely transferred to our payment provider for authorization and approval.
💳 We do not store your credit card information on our servers.

When is my credit card charged?

Your credit card will be charged within 24 hours after placing your order.

Can I use multiple discount codes on one order?

🚫 No, discount codes cannot be combined with other promotions or discounts unless stated otherwise.

What should I do if I have missing items in my order?

📦 If you are missing an item, please contact us immediately at contact@cnmsgm.com.

Are there any exchange rates?

💲 All transactions are processed in US Dollars (USD). If your credit card uses a different currency, your total order amount will be converted based on the daily exchange rate set by your card issuer.

How do I change or cancel my order?

🔄 We reserve the right to accept or decline any order at our discretion. If you need to cancel, please note:

  • If your credit card has been charged and the order is canceled, a refund will be issued to your original payment method.

  • 📌 Cancellation Fee: A 30% cancellation fee applies regardless of when the order was placed, as payment processors charge us fees for cancellations.

  • 🚚 Orders that have already been packed or shipped CANNOT be canceled.

📧 To request a cancellation, contact us immediately at contact@cnmsgm.com.

Can I change my shipping address after placing an order?

📍 Once your order has been processed or shipped, your shipping address CANNOT be changed. Please ensure you enter the correct shipping address when placing your order.

📢 Still have questions? Contact our support team at contact@cnmsgm.com.